Frequently Asked Questions
Everything you need to know about your Scotch & Soda experience, from shipping to our signature styles.
What are your shipping options and delivery times?
We offer standard and express shipping worldwide. Standard delivery typically takes 3-5 business days, while express shipping arrives within 1-2 business days. Free shipping is available on orders above a specific threshold depending on your region.
How do I return an item if it doesn't fit?
We offer a 30-day return policy for all unworn items with original tags attached. You can initiate a return through our online portal to receive a prepaid shipping label. Please note that certain items like earrings and swimwear may be restricted for hygiene reasons.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and region-specific options like Klarna and Afterpay for flexible installment payments.
How can I find the right size for me?
Each product page features a detailed 'Size Guide' with measurements in both centimeters and inches. We also provide 'Fit Notes' to indicate if a garment runs true to size, oversized, or slim.
Are Scotch & Soda products sustainably made?
Sustainability is at our core. Many of our garments are crafted using organic cotton, recycled polyester, and eco-friendly dyeing processes. Look for the 'Sustainable' tag on our product pages for specific material details.
Can I track my order once it has been shipped?
Yes, once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking link. You can also track your status directly within your Scotch & Soda account dashboard.